How to Contact Rubitstore!
We’re Here to Help
At Rubitstore, we are committed to making your shopping experience as smooth, convenient, and enjoyable as possible. Whether you have a question about a product, need help placing an order, require assistance with delivery, or simply want to make an inquiry, our customer support team is always ready to assist you.
Can’t Find What You’re Looking For?
If you cannot find your desired product on our website, please don’t worry. Our team of experts is constantly working behind the scenes to upload new products, update existing listings, and expand our product selection.
A product may not yet be visible on our website because it is currently being processed or prepared for upload. If you are looking for a specific product, simply reach out to us and let us know what you need. Our team will be happy to check its availability and provide you with the necessary information.
Speak With Our Business Concierge Team
For quick assistance, inquiries, product information, order-related questions, or general support, you can chat directly with our Rubitstore Business Concierge Team on WhatsApp.
WhatsApp: +234 905 872 2884
You can also contact our team via email for inquiries that may require additional details or documentation.
Email: rubitnigeria@gmail.com
Our customer support team is available Monday to Sunday, from 8:00 AM to 8:00 PM.
We encourage you to contact us during our operating hours so that our team can respond to your request as quickly as possible.
Before You Place an Order
To ensure that you have a clear understanding of how Rubitstore operates, we strongly recommend that you read our Terms and Conditions carefully before placing an order.
Our Terms and Conditions contain important information about our mode of operation, ordering process, payments, deliveries, returns, refunds, product policies, and other important aspects of shopping with Rubitstore.
By familiarizing yourself with these terms, you can shop with greater confidence and have a better understanding of what to expect throughout your shopping experience.
We’re Always Happy to Hear From You
Your questions, feedback, and suggestions are important to us. Whether you are a new customer making your first inquiry or a returning customer who needs assistance, the Rubitstore team is always happy to help.
Have a question? Need assistance? Looking for a product?
Don’t hesitate to reach out to us. Rubitstore is here to make your shopping experience easier.
Customer Care & Order Support
For assistance with existing orders, shipping inquiries, returns, exchanges, or product guidance:
Email: rubitnigeria@gmail.com
Support Team Phone: +2349058722884
Live Chat: Click Here to chat with a Rubitstore representative.
Operating Hours: Monday through Friday, 8:00 AM – 8:00 PM EST. Saturday & Sunday, 10:00 AM – 6:00 PM
Wholesale, B2B & Distribution Inquiries
If you are a retailer, distributor, or business interested in purchasing products in bulk or becoming an authorized reseller:
Email: rubutnigeria@gmail.com
Requirements: Send the word Wholesale to: +2349058722884. Also include your store name, and estimated volume requirements in your initial message.
Frequently Asked Questions (Pre-Contact Help)
How do I track my order status?
Once your order ships, you will automatically receive a shipping confirmation email containing your tracking number. You can also track your package in real time by visiting our Order Tracking Portal and entering your order number.
What is your standard shipping timeline?
Standard domestic shipping typically takes 2 to 5 business days. Express shipping option delivers within 1 to 2 business days. International orders generally arrive within 7 to 14 business days, depending on local customs processing.
What is your return and exchange policy?
We offer a risk-free return and refund policy on all eligible items. To initiate a return, visit our Self-Service Returns Center or email rubitnigeria@gmail.com.
How can I make changes to or cancel an order I just placed?
Our order fulfillment center processes orders rapidly. If you need to modify your shipping address, item selection, or cancel an order, please contact our support team immediately via Live Chat or call +2349058722884. While we cannot guarantee modifications after an order enters fulfillment, we will do our best to accommodate your request.
What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard) Bank transfers etc. All transactions are encrypted with 256-bit SSL security.
Follow Us & Connect Across Social Media
Join our online community for real-time announcements, product tutorials, behind-the-scenes content, and direct social messaging.
YouTube: @rubitstore — Tag us for a chance to be featured on our official channel.
Facebook: rubitstoreng— Subscribe to our community channel to get endless benefits including discounts.
TikTok: @rubitstore — View or latest product catalog, tips, and trending tutorials.
Customer Trust & Commitment Statement
At Rubitstore, every inquiry is handled by trained internal team members dedicated to resolving your issues promptly and thoroughly. We review all customer communication to continuously refine our products and services.
Data Security Guarantee: We utilize industry-standard 256-bit encryption for all contact submissions and customer interactions.
No-Spam Pledge: Providing your email address or phone number for support purposes will never result in unauthorized sales calls or unrequested promotional emails. Also note that customers are not allowed to spam our social media comment sections or inbox.
We’d Love to Hear From You!
Whether you have a quick question, a brilliant idea, or just want to talk shop, our doors (and inboxes) are always open. Reach out using your favorite channel below, and a real human from our team will get back to you in a flash.
Quick Answers (Before You Send)
How can I place an order on Rubitstore?
You can place an order by simply logging onto our website, then click the product of your choice, scroll down to the blue button and click on make payment, you will be redirected to our payment portal.
Where is my order?
You’ll receive an email with live tracking details as soon as your parcel leaves our store. You can also view status anytime on our tracking page.
